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Post by Zanshin on Mar 12, 2024 17:22:16 GMT
I used to be able to access the Jeanneau parts site, but it has been a while since I logged in and it seems that my old userid and password no longer work. My dealer, Bay Yacht Agency in Annapolis, no longer exists, so I can't contact them to renew access.
The companionway door on the J57 consists of two halves which are connected by a belt system to open simultaneously. My doors have jammed and the access to the mechanism means removing a lot of components and I can't get any further right now - the main piece is structurally bolted and glued on and I've just spend two hours trying to remove it without breaking something. I fear that I've got a lot of 5200 to remove.
But before doing that, I'd like to see the schematics of the companionway mechanism so that I might be able to rectify the problem without further disassembly.
Does someone here still have access and could take a screenshot or download a pdf?
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Post by moonshadow on Mar 14, 2024 1:05:48 GMT
I believe that Jeanneau parts website is now only accessible by dealers. Kind of a bummer. But I do think there is a current Jeanneau dealer in Annapolis.
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Post by Zanshin on Mar 14, 2024 1:48:06 GMT
I've contacted Jeanneau directly. The first response came quickly, and they sent me the owner's manual. Then I responded with a "Thanks, I have that already" and then they said they don't have that information and I'd have to contact the naval architects directly. I responded with the comment that I'd already seen the schematics on their website when I had access to it and all I wanted was the parts list and drawing and I'm waiting on a reply to that. Let's see what transpires now...
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Post by MalcolmP on Mar 14, 2024 7:47:24 GMT
Good luck Zanshin. Hope they respond with the information. Cheers Malcolm
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Post by Zanshin on Mar 14, 2024 16:30:06 GMT
The next Jeanneau answer this morning was that I need to go through my dealer; despite my having informed them that my dealer no longer exists (Bay Yacht Agency in Annapolis). If they'd just given me the screenshot of the parts schematic they would have had a lot less work and not gotten a disgruntled customer. Since I can't close the doors it is a security problem when I leave the boat.
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tutti
New Member
Posts: 6
Jeanneau Model: Sunfast 40
Yacht Name: TUTTI
Country: The Netherlands
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Post by tutti on Mar 14, 2024 19:08:54 GMT
Hi Zanshin, have you tried parts@jeanneau.com address? That used to be their general contact. Good luck.
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Post by Zanshin on Mar 14, 2024 20:32:56 GMT
I got access to the parts site, but the door section has no schematic. Luckily, one of the dealers in the US (Crusader Yachts) is helping me and might find something. I am not optimistic about not having to remove several running feet of 5200 or Sikaflex.
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