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Post by fengibprs on Oct 1, 2013 20:05:00 GMT
I bought a new SO 409 and it arrived, bubble wrapped, with a broken oven glass door. Not really a big deal but I can get no response from Jeanneau despite the very attentive attempts by the local Jeanneau distributor. Anyone got any suggestions because I now worried about the general approach by Jeanneau when it comes to warranty items.
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Post by Anwen (Deep Joy) on Oct 1, 2013 20:43:53 GMT
This is really an issue for your dealer to resolve with Jeanneau, and you shouldn't have to contact the factory yourself. Problems can sometimes arise when the boat isn't local to the dealer, and it can become a low priority for them, but it sounds to me that you are being fobbed off by the dealer. Have you paid all of the purchase price of the boat, or is there some held back for just this kind of situation?
Generally, Jeanneau dealers are very good on warranty issues. I have bought two new boats from two different dealers, and both have been very good at getting problems sorted out.
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Post by fengibprs on Oct 2, 2013 18:53:05 GMT
Hi Jon
Thanks you very much for the reply. Today I was informed the warranty items are being sent so I am not at all sure what happened other than I did use the "contact form" on the Jeanneau site and to their credit they did reply. So today I am a much happier person. I love my 409 it is just the right boat for my family and I. I saw the dealer's mails to Jeanneau about getting the items and they go back a very long time so it would seem he was not at fault. All's well that ends well. Thanks again.
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