Post by johhnyb on Jul 20, 2019 14:05:11 GMT
I have had a couple of issues with a 2016 so349.
Last week the switch would not operate and the keel is now permanently down. Has anyone else had this issue as possibly warranty item ?
I have now had the yard out to the repair and it was the relays that had failed. This is the same issue as a recall that I found on the web - see below as this is not clearly exclusive to that range of hulls.
Subject: Recall Campaign n° 16507« Relay SO3MA – code 16507 »
REGISTERED LETTER WITH RETURN RECEIPT
Dear JEANNEAU dealer,
Our supplier has detected, on the Sun Odyssey 349 equipped with the swing keel with hydraulic ram, the possible defect of the relay of the system which manages the lifting keel.
In case of a defect of this relay combined to a continue power supply coming from the batteries, it could generate important and critical consequences to the boat itself and to people on board.
We are asking you, in order to prevent this issue, to remind to your customers that referring to the owner manual, batteries breakers must be switched off when no one is on board.
Once you received this letter we are asking you to apply the attached process on hull # 160.
Once it’s done, we ask you to proceed as usual by submitting a claim through our warranty system on the Jeanneau pro website. We ask you to name the claim as follow: « Recall campaign Relay SO3MA – Code 16507 ».
Your usual after-sales services representative is available for any additional information you may require.
Best Regards
Mme Sandrine LEGENDRE
Service Après-vente
Last week the switch would not operate and the keel is now permanently down. Has anyone else had this issue as possibly warranty item ?
I have now had the yard out to the repair and it was the relays that had failed. This is the same issue as a recall that I found on the web - see below as this is not clearly exclusive to that range of hulls.
Subject: Recall Campaign n° 16507« Relay SO3MA – code 16507 »
REGISTERED LETTER WITH RETURN RECEIPT
Dear JEANNEAU dealer,
Our supplier has detected, on the Sun Odyssey 349 equipped with the swing keel with hydraulic ram, the possible defect of the relay of the system which manages the lifting keel.
In case of a defect of this relay combined to a continue power supply coming from the batteries, it could generate important and critical consequences to the boat itself and to people on board.
We are asking you, in order to prevent this issue, to remind to your customers that referring to the owner manual, batteries breakers must be switched off when no one is on board.
Once you received this letter we are asking you to apply the attached process on hull # 160.
Once it’s done, we ask you to proceed as usual by submitting a claim through our warranty system on the Jeanneau pro website. We ask you to name the claim as follow: « Recall campaign Relay SO3MA – Code 16507 ».
Your usual after-sales services representative is available for any additional information you may require.
Best Regards
Mme Sandrine LEGENDRE
Service Après-vente