|
Post by MalcolmP on Nov 22, 2017 13:21:53 GMT
Hello all, Looking at this parts site its a version of the back end system which we dealers have to use albeit with a credit card system tacked on the back end. Trust me when I say from supplying Jeanneau spare parts using this system for several years that, it takes a lot of getting used to and is very fiddly. Feel free to use it by all means but any dealer worth their salt should be able to get you the exact same results, prices and avoid some of the pitfalls (for example as people have noted with several different part numbers for one part) that this system can present. On an aside the Jeanneau delivery pricing costs can be startling to say the least - its not hard and fast rules but on the mailing price list guidelines for example a 'regular' sized weighing 5kg package is be anything from 57,5EUR to 108EUR within Europe depending on where you are!!! Which would be a lot for a new windlass gypsy for arguments sake, which is why sometimes we suggest buying direct or off chandlers instead. Those who will mention that they don't have a good dealer, or don't like their local dealer, parts are not location centric so buy the parts off a better dealer elsewhere, build a relationship with that dealer and when you come to upgrade hopefully buy the next boat from them Older models will not be supported by the system (we don't see them either) and have to ask Jeanneau Spareparts team. Happy to help any forumites with showing where to find the parts they need on the system also - just PM me. Very helpful Jon, many thanks for the explanation I sure it will be appreciated. I had noted the big shipping costs and therefore understand why if the part is not urgent it is well worth having a large order assembled by a dealer for several owners to share the shipping costs. For info: Jon can be contacted here: www.nybswansea.co.uk/contact/
|
|
|
Post by MalcolmP on Nov 28, 2017 16:32:21 GMT
It took a while to get my logon details registered, apparently it is manual not an automatic system - normally 48 hours, but think I waited quite a few days. You will need your HIN number. As Zanshin posted if you cant see the account creation button use: spareparts.jeanneau.fr/controleur.php?action=formInscriptWhen you get your account and password it is worth noting that to get the password to work I had to use the numeric pad and caps lock, couldn't get it to accept the code on my phone Although it is as others have said a bit "clunky" and not all information is laid out the same, nonetheless it does give some very useful detail in the exploded parts diagrams and numbers. You don't need to add credit cards to see the drawings. I have a very helpful email from Jeanneau customer support who confirmed that despite the French URL address the site is run from Marion, SC and all parts are shipped from there, not France, so expect that freight costs and duty into the EU at least might reduce its attractiveness over here. Currently only these models are being supported, but they are adding older models, for example the SO43DS, but they apparently have some technical hurdles ahead The video tutorial that was mentioned by others - linked below, refers to only Beneteau, but it is the same system they have put the Jeanneau spares onto. It is not the fastest, but useful to watch at least in part to explain the navigation.
|
|
|
Post by puravida35 on Nov 28, 2017 21:17:57 GMT
Thanks for the additional info Malcom. Also glad you found the tutorial video... was starting to belief I had only imagined it... but you found it also.
Interesting that the parts ship from the Marion SC location. I questioned how realistic the shipping costs were that I saw on the site since it wasn’t clear where the items were going to be sourced. As you mentioned, it sounds good for those in the US, maybe not so good for elsewhere.
I found several items I’m interested in and may give them a shot.
|
|
|
Post by MalcolmP on Oct 17, 2018 14:40:52 GMT
|
|
cb
New Member
Posts: 4
Jeanneau Model: SO389
|
Post by cb on Apr 8, 2019 14:13:25 GMT
Sent this link to a New Jeanneau Sailboat owner so he can sign up on the parts site. He filled out the form but the the "send" link did not work. I tried the same was unable to send. The link is inoperable. The actual parts site works - I ordered something last week. The signup page does not. Can you offer any info or suggestions?
|
|
|
Post by sailbleu on Apr 9, 2019 4:06:29 GMT
And how did you get on the website ? The registration link doesn't work here either .
Regards
|
|
cb
New Member
Posts: 4
Jeanneau Model: SO389
|
Post by cb on Apr 9, 2019 20:53:08 GMT
I signed up last year when the link worked.
|
|
|
Post by svejk on Apr 9, 2019 22:06:29 GMT
|
|
|
Post by pdodds on Apr 9, 2019 23:45:37 GMT
This parts site is such a joke... I posted over a year ago on this thread after having troubles logging in... Decided to give it another try.. filled everything in and the "send" button doesn't work.
An 8 year old child could design a better website.. Shame on Jeanneau.. Don't waste your time being frustrated with this lame ass site.
|
|
|
Post by sailbleu on Apr 10, 2019 5:36:45 GMT
I signed up last year when the link worked. It stopped working , just gave it another try . I guess they have enough customers . Regards
|
|
|
Post by sailbleu on Apr 10, 2019 5:37:39 GMT
This parts site is such a joke... I posted over a year ago on this thread after having troubles logging in... Decided to give it another try.. filled everything in and the "send" button doesn't work. An 8 year old child could design a better website.. Shame on Jeanneau.. Don't waste your time being frustrated with this lame ass site. Agree , but what are the alternatives ? Regards
|
|
|
Post by pdodds on Apr 10, 2019 12:03:25 GMT
This parts site is such a joke... I posted over a year ago on this thread after having troubles logging in... Decided to give it another try.. filled everything in and the "send" button doesn't work. An 8 year old child could design a better website.. Shame on Jeanneau.. Don't waste your time being frustrated with this lame ass site. Agree , but what are the alternatives ? Regards If the site doesn't work, the only alternatives are searching elsewhere I guess, like everyone has always done. Cheers
|
|
cb
New Member
Posts: 4
Jeanneau Model: SO389
|
Post by cb on Apr 10, 2019 13:06:45 GMT
I have reached out to several at Jeanneau/Benneteau in an attempt to resolve this registration page issue. Granted the SpareParts website is a bit difficult. But if you play with it for awhile, you can find what you're searching for.
Hopefully someone will respond.
|
|
|
Post by MalcolmP on Apr 10, 2019 19:29:13 GMT
I am just bumping up the following helpful and unbiased suggestion from last November from one of our very supportive UK Jeanneau dealers on the Jeanneau spares issue: Hello all, Looking at this parts site its a version of the back end system which we dealers have to use albeit with a credit card system tacked on the back end. Trust me when I say from supplying Jeanneau spare parts using this system for several years that, it takes a lot of getting used to and is very fiddly. Feel free to use it by all means but any dealer worth their salt should be able to get you the exact same results, prices and avoid some of the pitfalls (for example as people have noted with several different part numbers for one part) that this system can present. On an aside the Jeanneau delivery pricing costs can be startling to say the least - its not hard and fast rules but on the mailing price list guidelines for example a 'regular' sized weighing 5kg package is be anything from 57,5EUR to 108EUR within Europe depending on where you are!!! Which would be a lot for a new windlass gypsy for arguments sake, which is why sometimes we suggest buying direct or off chandlers instead. Those who will mention that they don't have a good dealer, or don't like their local dealer, parts are not location centric so buy the parts off a better dealer elsewhere, build a relationship with that dealer and when you come to upgrade hopefully buy the next boat from them Older models will not be supported by the system (we don't see them either) and have to ask Jeanneau Spareparts team. Happy to help any forumites with showing where to find the parts they need on the system also - just PM me.
|
|
|
Post by svejk on Apr 10, 2019 22:42:49 GMT
Thanks for the info, Malcom!
I haven't had any problems logging in but I had to wait for a customer number to be emailed before I could use the site. There should be an Entrer/Enter/Entrar button on the bottom left.
The layout is much like Rock Auto Parts so it's a bit cumbersome. If you're looking for a sexy Amazon approach this definitely isn't it. I've got a 2002 SO37 and there are a few "No Longer Available" parts. It's also not the most affordable option - for my ZSpars (USSPARS) parts I saved money going directly to them.
|
|
cb
New Member
Posts: 4
Jeanneau Model: SO389
|
Post by cb on Apr 11, 2019 17:04:13 GMT
Reached out for an answer to the bad sign up link........ And we have success! Here's the new signup link:
Just click on: New Users: Sign up for an account
Thanks to all at Jeanneau that helped me get to the bottom of the mystery!
|
|
|
Post by davidfreedomsong on Apr 11, 2019 17:27:37 GMT
Fiddly? its trash, un-usable and a shame that Jeanneau represents itself this way. Sad at best and speaks volumes about how Jeanneau really thinks about anyone after the initial sale. You are their best friend when purchasing, but once they have your money your are forgotten. If Toyota or Ford acted this way they would be out of business. The only reason they get away with it is because they are a small noname company that hardly any human on the planet has heard of.....and with a customer facing parts page like this Jeanneau will stay basically that very thing. Get with it Jeanneau, or realize your intentionally staying a horse carriage company in a world of jet airplanes and computers. I have seen far larger companies fail, we all have.
|
|
|
Post by puravida35 on Apr 11, 2019 20:59:56 GMT
The site is definitely a blast from the html past... but it works. As someone else said, it appears to be a dealer facing site that’s been opened up to private boat owners.
I’ve successfully ordered several items from the site. Had prompt delivery here in the US. The prices were competitive and an automatic discount was applied when ordering. Indispensable for some items unique to Jeanneau, especially if you want a like replacement that matches other items on the boat. That said, I would never buy name brand hardware (blocks, winches, rigging, line, etc..) from this site, but if you want a latch, hatch, handle, lock, hinges, etc... that match others on your boat, this is the place to go.
The site is virtually identical to the one used by Beneteau, just branded differently. It is a shame that it’s functionality is so archaic, especially since Group Beneteau is such a large and ever-present outfit. Even so, it does work.
|
|
|
Post by minnewaska on Apr 16, 2019 13:37:04 GMT
I signed up some time ago and used the site two or three times in the past year. It is definitely clunky, but got the job done. While it takes some effort, I like that I can look up exploded views of boat systems and construction. It helps troubleshoot, let alone order replacements. I actually took the time last year to open every single one and print them all. Eventually, all models go unsupported. I also learned this lesson, when a European dealer used to have these schematics on their website, but dropped them suddenly, leaving me blind. I now have hard copies and saved pdfs.
As for those who are outraged over the site, exactly which boat manufacturer are you comparing it to? Most are flatly out of business, so anything is a leg up. Comparing to Ford is apple and oranges. Ford's revenues and sales numbers are thousands of times larger, so it stands to reason they can afford better technology.
We can all just call our local dealers, just like before. No skin lost. I prefer to be able to order at night or on weekends, when I have time for boat projects. I even emailed Jeanneau USA for a part number I couldn't find, they replied and ordering was then pretty simple. It's finding the part that's hard on the site.
|
|
|
Post by cpnb on Jun 29, 2019 10:33:31 GMT
Hi,
I’m a new owner of a used MF695 and I’ve had a terrible time gaining access to this site. I’ve tried multiple times over the past few weeks. It seems like it goes through, but I never get anything back and I’ve been checking my junk box daily as well. Any thoughts to be offered?
Thanks!
|
|
|
Post by cathyrule on Sept 30, 2019 6:40:06 GMT
It took a while to get my logon details registered, apparently it is manual not an automatic system - normally 48 hours, but think I waited quite a few days. You will need your HIN number. As Zanshin posted if you cant see the account creation button use: spareparts.jeanneau.fr/controleur.php?action=formInscriptWhen you get your account and password it is worth noting that to get the password to work I had to use the numeric pad and caps lock, couldn't get it to accept the code on my phone Although it is as others have said a bit "clunky" and not all information is laid out the same, nonetheless it does give some very useful detail in the exploded parts diagrams and numbers. You don't need to add credit cards to see the drawings. I have a very helpful email from Jeanneau customer support who confirmed that despite the French URL address the site is run from Marion, SC and all parts are shipped from there, not France, so expect that freight costs and duty into the EU at least might reduce its attractiveness over here. Currently only these models are being supported, but they are adding older models, for example the SO43DS, but they apparently have some technical hurdles ahead The video tutorial that was mentioned by others - linked below, refers to only Beneteau, but it is the same system they have put the Jeanneau spares onto. It is not the fastest, but useful to watch at least in part to explain the navigation.
|
|
|
Post by cathyrule on Sept 30, 2019 6:41:40 GMT
I cannot get the registration page to work, is the online parts site still active?
|
|
|
Post by MickeyB on Sept 30, 2019 7:33:04 GMT
I was filling it in just now, but never hit the register button as they don't have my boat, SO34.2.
Cannot be bothered to register at the moment - will wait until they get my boat listed, but the site appears to be up and doing something.
Out of interest, any know where I can get detailed information on my so34.2 online, especially rudder stock?
Mike
|
|
|
Post by MalcolmP on Sept 30, 2019 8:52:58 GMT
Out of interest, any know where I can get detailed information on my so34.2 online, especially rudder stock? Mike Mike worth sending a request to service.client@jeanneau.fr include hull number and year of build
|
|
|
Post by uli057 on Oct 1, 2019 6:47:56 GMT
thx. But not for Users with Sun Liberty. The Ship is not listed... regardsUli
|
|